If you wish to complain to the NatWest, then call the complaints line on 0844 409 8044. Should this not effect a satisfactory resolution to your complaint, then you can take the matter further by following the company's complaints procedure.
NatWest is part of the Royal Bank of Scotland Group, and is considered to be one of the 'Big Four' clearing banks with a 1600-strong network of branches throughout the UK and a 24 hour telephone and online banking service.
NatWest has around 7.5 million personal customers and some 850,000 business accounts. Their origins date back to 1650 although the creation of the 'modern' bank effectively commenced in 1970 when the National Westminster Bank Limited started trading.
NatWest was a founder of the Joint Credit Card Company which created the Access credit card (now part of MasterCard). It was also part of the group of banks who launched the Switch debit card (now Maestro) in 1988.
NatWest built the well-known NatWest Tower (now Tower 42) in London as its headquarters which opened in 1980. It was the tallest building in the UK until the Canary Wharf Tower was built.
When NatWest was taken over by Royal Bank of Scotland (RBS), the second largest bank in Europe and the UK after HSBC was created. Some 18,000 jobs were lost as some NatWest support functions were merged with those of RBS.
Ulster Bank, Coutts & Co, Isle of Man Bank Ltd
NatWest provides a full range of financial services to retail and business customers. These consist of banking, investment, insurance and pension products, mortgages, loans and savings products.
Call the NatWest on their complaint number in the first instance on 0844 409 8044. If this does not resolve the issue for you, then you should write to the bank via the online form on their website or by letter and proceed through their complaints handling process. If corresponding by letter, writing to your branch is recommended.
If your complaint relates to PPI (payment protection insurance), you should visit the PPI page and follow the instructions there to complain.
If your complaint is not resolved satisfactorily, you can contact the Financial Ombudsman (details below). You will need to be in receipt of a 'final decision' letter from NatWest BEFORE contacting the Ombudsman.
Complaints Tel: 0844 409 8044
For postal complaints you're advised to write to your branch.
The Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall
Calls cost 5p per minute plus your phone companies access charge.
NatWest is expected to slash up to 800 retail branch jobs. The major commercial bank has stated that it will discard the 550 positions through voluntary redundancies made by application and also supported by a “comprehensive support package”. The bank has made clear it shall not be enforcing any mandatory redundancies. However, Rob MacGregor, a national officer for the trade union Unite has stated redundancies will be up to 800 once part-time workers are also included into the nationwide job cut.
Interest rates awarded to savings account holders are to be further reduced by NatWest later this month. These altered rates are set to come into effect on the on August 18th. This comes after earlier reductions on certain account types back in April. NatWest justified its decision by saying the rates were reduced upon reviewing both its own rates and those of its competitors. This being said, back in March NatWest abstained from cutting rates on savings accounts after the Bank of England not for the first time cut the base rate.
A new Banking Standards Review Council is set to launch which will oversee the behaviour and competence of the industry. Sir Richard Lambert who is acting as interim chairman has set out the BSRC proposal. The body will be funded by the banking industry and early adopters include HSBC, Barclays, Lloyds, Nationwide, RBS, Standard Charter and Santander.