NatWest Complaints • 0844 409 8044 • Phone Number

NatWest complaints number:
0844 409 8044
Verified correct on: 07/12/2018

National Westminster Bank (Natwest)

If you wish to complain to the NatWest, then call the complaints line on 0844 409 8044. Should this not effect a satisfactory resolution to your complaint, then you can take the matter further by following the company's complaints procedure.

NatWest is part of the Royal Bank of Scotland Group, and is considered to be one of the 'Big Four' clearing banks with a 1600-strong network of branches throughout the UK and a 24 hour telephone and online banking service.

About

NatWest has around 7.5 million personal customers and some 850,000 business accounts. Their origins date back to 1650 although the creation of the 'modern' bank effectively commenced in 1970 when the National Westminster Bank Limited started trading.

NatWest was a founder of the Joint Credit Card Company which created the Access credit card (now part of MasterCard). It was also part of the group of banks who launched the Switch debit card (now Maestro) in 1988.

NatWest built the well-known NatWest Tower (now Tower 42) in London as its headquarters which opened in 1980. It was the tallest building in the UK until the Canary Wharf Tower was built.

When NatWest was taken over by Royal Bank of Scotland (RBS), the second largest bank in Europe and the UK after HSBC was created. Some 18,000 jobs were lost as some NatWest support functions were merged with those of RBS.

Brands

Ulster Bank, Coutts & Co, Isle of Man Bank Ltd

Services and products

NatWest provides a full range of financial services to retail and business customers. These consist of banking, investment, insurance and pension products, mortgages, loans and savings products.

Making a complaint

Call the NatWest on their complaint number in the first instance on 0844 409 8044. If this does not resolve the issue for you, then you should write to the bank via the online form on their website or by letter and proceed through their complaints handling process. If corresponding by letter, writing to your branch is recommended.

If your complaint relates to PPI (payment protection insurance), you should visit the PPI page and follow the instructions there to complain.

If your complaint is not resolved satisfactorily, you can contact the Financial Ombudsman (details below). You will need to be in receipt of a 'final decision' letter from NatWest BEFORE contacting the Ombudsman.

Useful Information

Website: www.natwest.com
Complaints Tel: 0844 409 8044

For postal complaints you're advised to write to your branch.

Financial Ombudsman Service

The Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall
London
E14 9SR

Website: www.financial-ombudsman.org.uk

NatWest complaints number:
0844 409 8044
Verified -

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