Lloyds Banking Group
Customers wishing to complain about their service from Lloyds should call 0844 409 7079. They claim 90% of complaints are usually resolved at this stage.
Lloyds has become one of the 'big four' banks through a series of mergers and acquisitions which has seen it gain a portfolio of 'name' financial brands.
About
Some of the highlights of the mergers and acquisitions were the merger with the TSB in 1995, and the purchase of mutual life assurance company Scottish Widows. This turned Lloyds into the second largest provider of life assurance and pensions after the Prudential.
Lloyds completed the takeover of HBOS in 2009 and changed its name from Lloyds TSB to Lloyds Banking Group — this takeover added Halifax and Bank of Scotland to its owned brands. The bank provides financial and banking services for well over 30 million accounts from Lloyds, Bank of Scotland and Halifax customers.
The takeover of HBOS coincided with the banking crisis of 2008 and the ever-deepening recession, and Lloyd's losses were in the region of £10 billion. The government, as part of its financial actions in averting a collapse of the banking system, acquired a 43% stake in Lloyds.
Brands
Lloyds Bank, Scottish Widows, Halifax, TSB*, Bank of Scotland, Clerical Medical*, Black Horse Ltd, Cheltenham & Gloucester, St Andrew's Group (insurance services), Birmingham Midshires, Intelligent Finance, BM Savings, St James's Place Bank, Colleys Property
* TSB is due to be divested during 2014 and Clerical Medical will be absorbed into the Scottish Widows business.
Services and products
Retail and commercial banking and financial services, mortgages, insurance services, leasing, credit cards, motor finance.