Contact HMRC on 0844 409 6492 to make a complaint about an aspect of the service you are receiving. Each department (income tax, child benefit etc) has its own section on the website along with information and procedures to follow when dealing with them.
HMRC (HM Revenue & Customs) is the tax authority serving the UK and covers individuals and employees including the self employed, employers, and businesses and corporations.
HMRC was established as a new department by an Act of Parliament, the Commissioners for Revenue and Customs Act (CRCA) 2005, to replace the Inland Revenue and Customs and Excise. It is a non-ministerial department reporting to Parliament through their treasury minister who overseas their spending.
The main aims of HMRC are twofold: to ensure money is available to fund the country’s public services through the collection of tax revenues from individuals including the employed and self-employed, businesses and corporations.
Secondly, HMRC provides targeted financial assistance for families and individuals through benefits such as child benefit and tax credits. HMRC impacts on almost every individual and business in the UK as it currently has responsibility for virtually all tax revenue collection and the administering of certain benefits.
The following is a selection of the taxes and benefits HMRC is responsible for. A full listing can be found on their website:
Income Tax, Corporation Tax, Inheritance Tax, Insurance Premium Tax, Capital Gains Tax, Stamp, Land and Petroleum Revenue Taxes, VAT, Child Benefit and National Insurance.
HMRC pledges to make dealing with them as straightforward and easy as possible with their ‘you are our customer’ approach. They have a charter which can be downloaded from the website explaining what they expect from their customers and what customers can expect from them.
The complaints line is 0844 409 6492. Each department has its own section on the website with procedural information in terms of how to find more information, how to contact them and so on. A starting point is the ‘appeals and complaints’ section on the ‘contact us’ part of their website.
There is also full information on how complaints are addressed including a ‘complaints fact sheet’ you can download.
Although it is possible to write to HMRC, the specific postal address will depend on which department you are dealing with. The correspondence address to use should appear on related paperwork you have received.
Complaints No: 0844 409 6492
Calls cost 5p per minute plus your phone companies access charge.