Nationwide Complaints • 0844 409 7828 • Phone Number

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Nationwide complaints number:
0844 409 7828
Verified correct on: 20/07/2024

Call costs 5p per minute plus your phone companies access charge.

Nationwide Building Society

If you need to make a complaint to the Nationwide, call 0844 409 7828. If you wish to take matters further, a range of contact options are shown on the website.

The Nationwide Building Society is the largest building society in the UK and is a British mutual financial institution. They are in the top three of mortgage and savings product providers in the UK.


To illustrate how large the Nationwide is, its assets are around £193 billion where assets for the entire building society sector total £325 billion. This makes the Nationwide larger than the other 44 building societies combined.

Their growth has been enhanced by over 100 mergers over the years to create a business with some 13 million members.

When the financial crisis hit in 2007-10, the Nationwide took steps to protect the mutual sector by acquiring the Cheshire, Derbyshire and Dunfermline building societies. Presently these operate under their own brand names, but are likely to be integrated into the Nationwide brand in the future.

Nationwide remains a mutual society having resisted the trend among many other societies to demutualise in the late 1980's and early 1990's.

Making a complaint

Call the complaints line on 0844 409 7828. If you need to take matters further, the 'Complaints' tab in the 'Contact Us' section of the website presents several clearly laid out options along with a description of the complaints procedure.

You can choose between postal or online written contact, phoning via 0844 409 7828 or visiting your local branch.

If you are dissatisfied with the resolution of your complaint, you can contact the Financial Ombudsman. Before doing so, ensure you have FULLY followed the complaints procedure and received a 'final decision' letter from the Nationwide.

You can also examine some recent complaint statistics provided by the FCA (Financial Conduct Authority). These show the Nationwide in a favourable light — for example, the 25,000 banking complaints received in the six month period analysed equate to only just over 1 complaint per 1,000 accounts.

There is a separate link on the web page if your complaint relates to PPI (payment protection insurance).


The Mortgage Works, Dunfermline, Derbyshire and Cheshire building societies.

(All likely to be absorbed into the general Nationwide brand in the near future).

Services and products

Mortgages, savings products, banking, credit cards, insurance, loans, ISA's.

Useful Information

Complaints Tel: 0844 409 7828

Correspondence Address
The Complaints Team
Nationwide Building Society
NW 2020
SN38 1NW

Financial Ombudsman Service

The Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall
E14 9SR


Nationwide complaints number:
0844 409 7828
Verified -

Calls cost 5p per minute plus your phone companies access charge.

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