BT Complaints • 0843 254 8920 • Phone Number

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BT complaints number:
0843 254 8920
Verified correct on: 12/04/2024

Call costs 5p per minute plus your phone companies access charge.


As part of its customer contact facilities, BT has a customer complaints line on 0843 254 8920 should you wish to discuss problems with your service. Full contact facilities covering all aspects of your service from the company are available by phone, email, live chat and postal correspondence.

With origins stretching back to the mid-nineteenth century, BT is one of the world’s major communications companies. Along with serving over 18 million customers in the UK, they operate in over 170 countries worldwide.


BT’s main activities are: providing fixed-line telephone and broadband, mobile and TV products along with IT and networking services. BT also provides wholesale products and services to other UK and worldwide communications companies.

Because it competes in a very competitive market, BT has become far more customer-focused in recent years. Part of their customer services is ease of contact - all contact details including a complaints line on 0843 254 8920 are clearly stated on most correspondence such as bills/statements and on their website in the ‘Contact Us’section.

BT operates the telephone exchanges and connection infrastructure for the majority (over 28 million) of UK fixed-line telephones. Regulated by Ofcom, they are obliged to provide services to other communications providers who use the existing infrastructure to supply their own customers.

Their more recent business activities have seen them move into areas where there is less regulation such as broadband Internet and TV services.

Complaints Information

According to Ofcom data, BT has received complaints for its landline telephone, broadband Internet and TV services in excess of the industry average in each quarter from the third quarter of 2012 to the same period in 2013.

In the case of BT TV, there was a marked increase in complaints in the third quarter of 2013. This is likely explained by the launch of BT Sport in this period and related set up and bedding in issues amongst users.


The main brands are: BT Broadband, BT Phone, BT Home Hub, BT TV (including BT Sport, Play Again and YouView) and BT Openreach.

Making a complaint

Complaints can be made on 0843 254 8920.

BT has a ‘Complaints Code’explaining how you can make complaints, and this is available from their website in various formats including braille and CD.

Services and Products

Telephone and broadband Internet

The provision of fixed-line telephone connections to business and residential customers. Internet broadband services are offered along with their own Home Hub wireless router/modem.


Television services such as BT Sport. Through the BT Player and YouView, subscribers can take advantage of on demand TV and ‘play again’services.
*BT TV supersedes BT Vision.


Fibre-optic communication and IT services. Super fast broadband is available to those who have fibre-optic technology on their lines (check availability).

Useful Information

Company website:
Complaints Tel: 0843 254 8920

Correspondence Address (residential customers)
BT Correspondence Centre
Providence Row
DH98 1BT

BT complaints number:
0843 254 8920
Verified -

Calls cost 5p per minute plus your phone companies access charge.

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