As part of its customer service, BSkyB has a comprehensive ‘Help and Support’section on their website. Along with phone contact on 0844 409 8680, customers can complain and query on their website via live chat and check regularly updated bulletins regarding service issues.
The complaints section on the website operates a simple navigation system to enable customers to be swiftly routed to the relevant service’s complaints procedure.
British Sky Broadcasting Group (shortened to ‘BSkyB’and trading as ‘Sky’) is a satellite broadcasting, landline telephone and broadband services company.
With over 10 million subscribers, Sky is the largest pay-TV broadcaster in the UK and Ireland. It was formed in 1990 following the merger of Sky TV and British Satellite Broadcasting.
Since then, Sky could be said to have revolutionised television services in the UK particularly with sports coverage. For example, the inception of the football Premiership coincided with Sky paying considerable sums to secure broadcasting rights and thus transform the amount of money circulating in the British game.
Along with satellite television broadcasting through a raft of channels, a range of on demand and catch up television services are also provided. Sky’s other products are ADSL broadband and landline telephone services.
A range of subscription options at various price points are offered where the customer can select all or some of the available television channels to subscribe to. It is possible to select one or all of the various product offerings: for example, it is possible to choose just Sky’s broadband if desired. Alternatively, various package offers are available for those who choose more than one service.
Complaints can be made on 0844 409 8680. Plenty of information is on the website in the complaints section within ‘Help and Support’including trouble shooting guides, live chat and a user’s forum. You are encouraged to check the onsite information before contacting Sky direct.
According to Ofcom’s latest statistics from quarter 3 of 2011 to quarter 3 of 2013, Sky’s landline service has received less complaints than the national average.
Their performance regarding the broadband service is strong with the level of complaints considerably below the national average, and significantly lower than their main competitors with the exception of Virgin Media.
It is the same with pay TV services with Sky consistently falling below the national average with complaints, and comfortably under the level experienced by their main competitors.
Sky brands most aspects of its service: amongst the commonly known brands are: Sky Entertainment, Sky Sports, Sky Movies, Sky+ and Sky+HD.
Pay TV services, ADSL broadband and landline telephone.
Complaints Tel: 0844 409 8680
Sky Subscriber Services Ltd
PO Box 43