Scottish Power
In common with other energy suppliers, Scottish Power have a structured complaints procedure as prescribed by the energy regulator, Ofgem. In the first instance, you should phone on 0844 409 8672 to set the process in motion.
Scottish Power, while concentrated heavily in Scotland where it controls part of the electricity distribution infrastructure, supplies electricity and gas to homes and businesses throughout the UK. It also supplies power to the national grid.
About
Scottish Power was formed in 1990 the year before the Scottish electricity industry was privatised. Following the opening up to competition of the British energy supply industry, the company successfully gained market share throughout the UK from British Gas who had the monopoly on energy supply at the time.
In 2006 Scottish Power were taken over by Iberdrola, a Spanish energy company, thus creating the third largest utility company in Europe.
The company have been subject to investigations from industry regulator Ofgem for suspected abuses of their dominant position as co-owners of the electricity supply network in Scotland. They have previously been criticised by Ofgem who recommended customers switch supplier when they did not reduce prices in line with the rest of the industry.
They have also fallen foul of the Information Commissioners Office for allegedly making un-solicited sales telephone calls.
Services and products
Gas and electricity supply
Scottish Power supply energy to over 5 million customers throughout the UK.
Insulation and boiler repair/installation
This service may be free for customers who qualify (check website for details). The company also offer a boiler and central heating maintenance plan. For a fixed monthly price, inspections and repairs will be made to the customer’s boiler and/or central heating system to prevent the possibility of large and unexpected bills.