HSBC
If you wish to complain to HSBC, call the complaints line on 0844 409 6475. There are full contact details and information about the complaint procedures on the bank's website.
The British part of HSBC, HSBC Holdings Plc, was founded by the Hongkong and Shanghai Banking Corporation in 1991 although HSBC itself dates back to 1865.
About
HSBC is a multinational banking and financial services company serving some 89 million customers worldwide. It offers the full range of banking and financial services covering commercial, retail and investment banking along with wealth management.
HSBC became well known in the UK with its 1992 acquisition of the Midland Bank, swiftly re-branding it with the HSBC name and corporate identity. Worldwide expansion continued with acquisitions in Turkey, France, Poland, North and South America, India and China.
According to financial information and data providers Bloomberg, HSBC is "one of the world's strongest banks by some measures" having weathered the financial crisis of 2007-10 better than most other global banks.
The company have attracted criticisms for their policy of opening customer support centres overseas to reduce the costs of providing such services in developed countries. Amongst the countries where HSBC has support service centres are: Brazil, India, Sri Lanka, the Philippines and Malaysia.
Brands
First Direct - an online only banking service which is a division of HSBC.
HSBC Premier, HSBC Advance, HSBC Expat and HSBC Private Bank (A range of premium banking services).
Services and products
Current and savings accounts, mortgages, personal loans, motor financing, insurance (including life and pensions), investments and credit cards.
Full investment banking and wealth management services are also available.