If you wish to complain to HSBC, call the complaints line on 0844 409 6475. There are full contact details and information about the complaint procedures on the bank's website.
The British part of HSBC, HSBC Holdings Plc, was founded by the Hongkong and Shanghai Banking Corporation in 1991 although HSBC itself dates back to 1865.
HSBC is a multinational banking and financial services company serving some 89 million customers worldwide. It offers the full range of banking and financial services covering commercial, retail and investment banking along with wealth management.
HSBC became well known in the UK with its 1992 acquisition of the Midland Bank, swiftly re-branding it with the HSBC name and corporate identity. Worldwide expansion continued with acquisitions in Turkey, France, Poland, North and South America, India and China.
According to financial information and data providers Bloomberg, HSBC is "one of the world's strongest banks by some measures" having weathered the financial crisis of 2007-10 better than most other global banks.
The company have attracted criticisms for their policy of opening customer support centres overseas to reduce the costs of providing such services in developed countries. Amongst the countries where HSBC has support service centres are: Brazil, India, Sri Lanka, the Philippines and Malaysia.
First Direct - an online only banking service which is a division of HSBC.
HSBC Premier, HSBC Advance, HSBC Expat and HSBC Private Bank (A range of premium banking services).
Current and savings accounts, mortgages, personal loans, motor financing, insurance (including life and pensions), investments and credit cards.
Full investment banking and wealth management services are also available.
Complaints handling is available on the HSBC website via 'Customer Support.' The first step is to call on the complaints line 0844 409 6475 (8.00am - 10.0pm, 7 days). If your complaint is not resolved at this stage, the company's complaints procedure is clearly set out along with further contact details such as a correspondence address and online contact form.
If you have Internet banking, HSBC recommend using the 'my messages' facility for making written contact.
If your complaint has not been handled to your satisfaction, you may refer it to the Financial Ombudsman (contact details below). Before doing so, you MUST ensure you have followed HSBC's complaints procedure fully and be in receipt of a 'final decision' letter from them.
Complaints Tel: 0844 409 6475
Customer Care Team
PO Box 6125
The Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall
A new Banking Standards Review Council is set to launch which will oversee the behaviour and competence of the industry. Sir Richard Lambert who is acting as interim chairman has set out the BSRC proposal. The body will be funded by the banking industry and early adopters include HSBC, Barclays, Lloyds, Nationwide, RBS, Standard Charter and Santander.