Halifax
Call the Halifax complaints line on 0843 254 9084 if you have a complaint about a product or service. Other contact methods including online and post, and Halifax resolve to handle complaints in a systematic fashion keeping the customer informed at all times.
Halifax is a banking company having formerly been a building society up to its de-mutualisation in 1997.
About
Halifax, formerly the Halifax Building Society, was formed in the Yorkshire town of the same name in 1853 and grew to become the UK's largest building society and today has the most mortgage customers in the country.
In 2001, Halifax merged with Bank of Scotland forming HBOS. In 2006 Halifax became a division of Bank of Scotland when its assets and liabilities were transferred across — both banks continuing under the HBOS banner.
In 2009, in the midst of the banking crisis hitting the industry at the time, HBOS was in turn taken over by Lloyds Banking Group thus making Halifax and Bank of Scotland part of the Lloyds empire although continuing under their own brands. This amalgamation has had the effect of creating a mammoth banking and financial services company serving well over 35 million customers.
Halifax became well known for its television advertising campaigns involving members of staff acting and singing.
Brands
Halifax General Insurance Services Ltd, Halifax Share Dealing.
Other 'non Halifax name' brands originally created or acquired by Halifax such as Birmingham Midshires and Intelligent Finance are now considered to be under the Bank of Scotland banner.
Services and products
Bank accounts, savings, ISAs, loans, credit cards, mortgages, insurance services, investments, share dealing services and travel currency/travellers cheques.