Call the Halifax complaints line on 0843 254 9084 if you have a complaint about a product or service. Other contact methods including online and post, and Halifax resolve to handle complaints in a systematic fashion keeping the customer informed at all times.
Halifax is a banking company having formerly been a building society up to its de-mutualisation in 1997.
Halifax, formerly the Halifax Building Society, was formed in the Yorkshire town of the same name in 1853 and grew to become the UK's largest building society and today has the most mortgage customers in the country.
In 2001, Halifax merged with Bank of Scotland forming HBOS. In 2006 Halifax became a division of Bank of Scotland when its assets and liabilities were transferred across — both banks continuing under the HBOS banner.
In 2009, in the midst of the banking crisis hitting the industry at the time, HBOS was in turn taken over by Lloyds Banking Group thus making Halifax and Bank of Scotland part of the Lloyds empire although continuing under their own brands. This amalgamation has had the effect of creating a mammoth banking and financial services company serving well over 35 million customers.
Halifax became well known for its television advertising campaigns involving members of staff acting and singing.
Halifax General Insurance Services Ltd, Halifax Share Dealing.
Other 'non Halifax name' brands originally created or acquired by Halifax such as Birmingham Midshires and Intelligent Finance are now considered to be under the Bank of Scotland banner.
Bank accounts, savings, ISAs, loans, credit cards, mortgages, insurance services, investments, share dealing services and travel currency/travellers cheques.
Halifax have a complaints line on 0843 254 9084 (24 hours, 7 days a week) where you can make your initial complaint. A structured process is in place to handle your issue and keep you informed on a regular basis, and various other contact methods are shown on the website in the 'Contact Us' and 'Making a complaint' section.
If you wish to complain about PPI mis-selling, then a separate link in this section of the Halifax website should be followed.
You can contact the Financial Ombudsman service (details below) if you are not satisfied with Halifax's solution to your complaint. Before doing so, you MUST be in receipt of a 'final decision' letter from Halifax as proof you have followed the company's full complaints process.
This is very important as the Ombudsman service will wish to inspect this letter.
Complaints Tel: 0843 254 9084
PO Box 761
South Quay Plaza
183 Marsh Wall
Calls cost 5p per minute plus your phone companies access charge.
A new Banking Standards Review Council is set to launch which will oversee the behaviour and competence of the industry. Sir Richard Lambert who is acting as interim chairman has set out the BSRC proposal. The body will be funded by the banking industry and early adopters include HSBC, Barclays, Lloyds, Nationwide, RBS, Standard Charter and Santander.