E.ON
In common with other energy companies, E.ON have a comprehensive complaints procedure in place as required by the industry regulator Ofgem. This includes a complaints telephone line 0843 254 9077 which is the first step in registering a complaint to the company.
German-owned E.ON (formerly Powergen) is the largest investor owned energy company with some 5.3 million customers and 12,000 employees in the UK.
About
E.ON divide their business into four main areas of activity.
Energy Solutions - the supply of electricity and gas to domestic and business customers. E.ON also promotes energy efficiency with advice and help in insulating homes and using energy wisely.
Generation - E.ON is fully committed to a programme of power generation using traditional measures such as coal-fired power stations. They are also committed to using renewable sources such as wind and water, biomass and have built a number of CHP (Combined Heat and Power) plants that are far more efficient than older power plant types.
Climate and renewable - a full commitment to developing methods such as wind power and water turbine methods and biomass (the use of renewable materials such as crops as fuel for power stations).
Gas storage - with the UK now a net importer of gas, effective facilities for storing large volumes of gas are growing in importance and E.ON is developing and seeking out gas storage options.
Services and Products
Energy services
The provision of gas and electricity to homes and business premises in the UK.