CSA (becoming the Child Maintenance Service)
The CSA (Child Support Agency) can be contacted by telephone 0844 409 7798 if you wish to complain about the service. The website contains information and guides and the procedures to follow if complaining.
The CSA (Child Support Agency) exists to ensure children from separated or divorced parents are receiving a level of financial assistance to meet their everyday living costs. It is currently being superseded by the Child Maintenance Service.
About
CSA (or the newer Child Maintenance Service) is for when you and your partner cannot agree on a suitable child maintenance financial settlement, or if one partner cannot be located to be assessed and pay towards their offspring according to their financial circumstances.
The CSA/Child Maintenance Service can undertake the following: try to locate the other parent if their whereabouts are not known, resolve disagreements regarding parentage of children, assess how much child maintenance should be paid, receive/pass on maintenance payments from one parent to the other, review payments periodically, and take action when due payments are not being made.
The CSA is no longer taking on new child support cases, and is closing down cases although this will take up to around 2018 for all cases to close. They are starting with those where no payments are involved (people who have been assessed as owing no money).
There is a £20 fee to use the new Child Maintenance Service, and for this they will provide one or more of the services outlined above except for collecting and paying child maintenance from one parent to the other. For this service, extra charges are payable.
The website currently covers both the CSA and the new Child Maintenance Service.