Channel 5 Complaints • 0844 409 6453 • Phone Number

Channel 5

If you wish to complain to Channel 5, you can call 0844 409 6453. You can complain about reception issues or programme content. Other communication options are available such as post and email.

Channel 5 is a television channel broadcasting in the UK and started transmissions in 1997 becoming the fifth terrestrial television service.

About

Since its establishment, Channel 5 has largely been the fifth most watched television station apart from a period in 2013 when it overtook Channel 4 for the first time. Since its first full year on air, the audience share has fluctuated from 4.2% to 6.6% (BARB statistics).

For a while, the broadcaster was branded simply 'Five,' but after the 2011 takeover by Richard Desmond's publishing group Northern & Shell (owners of 'The Daily Express,' 'Daily Star' and 'OK!' magazine amongst others) the name changed back to Channel 5.

Channel 5 broadcasts a mixture of entertainment programmes such as game shows, reality television and drama imported from America. The channel has its own news service (produced by ITN), and broadcasts some sports not covered by other channels such as the Thursday evening football Europa League.

The channel bought the 'Big Brother' reality television franchise from Channel 4 when they discontinued it in 2011.

Brands

Channel 5, 5*, Demand 5, 5USA, Channel 5HD (only available to certain Sky subscribers), Channel 5 +1 & Channel 5 +24 (both catch up channels)

Products

A variety of programmes including soaps such as 'Neighbours' and 'Home and Away.' Others include 'The Wright Stuff,' 'Big Brother,' 'CSI Crime Scene Investigation' and 'Bob the Builder' and '5 News.'

Making a complaint

To complain to Channel 5 about your reception and/or programme content call 0844 409 6453 (Monday - Thursday 9.00am - 6.00pm and Friday 9.00am - 5.00pm. Answering machine service out of hours).

You can also write or email your complaint, and there are various 'frequently asked questions' pages on the website. Check these first to see if your complaint or query is addressed here before making contact.

If you are not satisfied with Channel 5's response to your complaint, you can speak to certain other regulatory bodies depending on the nature of your complaint.

For complaints regarding programme content, Ofcom may help (details below). There is useful information on their website along with advice on how to make a complaint. Ofcom can only act on programmes already broadcast and within 20 days of transmission.

If your complaint relates to the content of on demand television content, then ATVOD (Authority for Television On Demand) can be contacted (details below).

Complaints regarding advertising seen on Channel 5 can be lodged with the ASA (Advertising Standards Authority) — details below.

Useful information

Website: www.channel5.com
Complaints Tel: 0844 409 6453

Correspondence Address
Customer Services
17-29 Hawley Crescent
Camden Town
London
NW1 8TT

Ofcom: www.ofcom.org.uk
ATVOD (Authority for Television On Demand): www.atvod.co.uk
ASA (Advertising Standards Authority): www.asa.org.uk