British Gas can be contacted on 0843 254 8838 if you wish to make a complaint about any aspect of your energy supply or general service provided. The website contains full details of how to complain via various different methods with full postal and email contact details.
British Gas is the largest energy provider overall in the UK providing energy to some 12 million homes.
British Gas formed through the demerger of the British Gas Corporation in 1997. In turn, British Gas is owned by Centrica.
Previously, the Gas Act of 1972 merged all the previous gas boards that served regions in the UK into the British Gas Corporation, and this in turn was privatised in 1986 and became British Gas plc. In 1997 the various parts of the company were taken over by Centrica, and the company became known as British Gas Group.
The company has received some negative press and publicity regarding its efforts to direct sell energy services to the general public. In 2012 the Information Commisioner’s Office was concerned about British Gas regarding complaints received about their telephone sales activities.
The provision of energy in the form of gas and electricity to householders and business customers.
British Gas also offer a range of energy-related services such as boiler and central heating maintenance, repair and replacement including insurance products such as boiler cover.
Plumbing and drains repair and insurance cover are offered as is electrical appliance repair and insurance cover. A range of other home-related insurance products are available.
The installation of solar panels.
A method whereby customers can remotely control their heating via their smartphone, laptop, computer or tablet device.
The ‘Help and Advice’section of the British Gas website has a link ‘Complaints’and here full details of how to complain, including a complaints line on 0843 254 8838 can be found. This is a requirement laid down by industry regulator, Ofgem.
There is a specific procedure to follow for complaints. This begins with a telephone call to 0843 254 8838 and progresses through email and/or postal correspondence if required. If a satisfactory resolution is not reached, the final step is to contact the energy Ombudsman by post or email (details below).
It is very important to adhere strictly to the British Gas complaints procedure as shown on their website before contacting the Ombudsman.
Complaints Tel: 0843 254 8838
Complaints Management Team
PO Box 4804
PO Box 966
Calls cost 5p per minute plus your phone companies access charge.
In a ballot carried out by the GMB union consulting its 10,000 British Gas members on the necessity of industrial action, 95% of respondents voted in favour of strikes against the company.
British Gas domestic supply operating profits have fallen following a previous price increase in 2013. Customers rushed to turn off their heating thermostats as a result of the warmer weather in an effort to save money on energy bills. This in turn resulted in British Gas profits plunging by 26% brining their profit down by £265 million in the first six months of 2014, from 2013.