British Gas
British Gas can be contacted on 0843 254 8838 if you wish to make a complaint about any aspect of your energy supply or general service provided. The website contains full details of how to complain via various different methods with full postal and email contact details.
British Gas is the largest energy provider overall in the UK providing energy to some 12 million homes.
About
British Gas formed through the demerger of the British Gas Corporation in 1997. In turn, British Gas is owned by Centrica.
Previously, the Gas Act of 1972 merged all the previous gas boards that served regions in the UK into the British Gas Corporation, and this in turn was privatised in 1986 and became British Gas plc. In 1997 the various parts of the company were taken over by Centrica, and the company became known as British Gas Group.
The company has received some negative press and publicity regarding its efforts to direct sell energy services to the general public. In 2012 the Information Commisioner’s Office was concerned about British Gas regarding complaints received about their telephone sales activities.
Services and Products
Energy Supply
The provision of energy in the form of gas and electricity to householders and business customers.
Heating Services
British Gas also offer a range of energy-related services such as boiler and central heating maintenance, repair and replacement including insurance products such as boiler cover.
Other Home Services
Plumbing and drains repair and insurance cover are offered as is electrical appliance repair and insurance cover. A range of other home-related insurance products are available.
Solar Panels
The installation of solar panels.
Hive Active Heating
A method whereby customers can remotely control their heating via their smartphone, laptop, computer or tablet device.